How Do I Fire My Wedding Vendor? The Nice Way to Let Them Off the Hook
Uh oh. Stuff isn’t going right and you are not happy. You’re finally admitting to yourself that it might be time to sever ties with that vendor you thought was simply delightful.
Firing someone is never fun (actually, there are people who take great pleasure in it, but not me). No one likes to be to be rejected. But at the end of the day, you can’t work with someone who is condescending or rude not responsive or professional. You get the picture. Basically, if you find yourself in this predicament, you have three options:
- Fire your vendor, even if it means losing your deposit
- Find a way to come to a common solution
- Continue as is and put a certain aspect of your wedding (or your sanity?) in jeopardy… but hope for the best
Crossing your fingers and hoping that things will turn out ok usually isn’t the best option. You gotta speak up – but not in a moment of anger. Take some time to collect your thoughts and your documents and plan out your next step.
- Review your contract. Now is a good time to make sure you have a written for all of the other vendors in place – and re-read them. If you don’t have one, get one.
- Review your documentation. Did you set clear expectations in the first place about what you wanted and how you expected to work together? Do you have email chains you can refer back to that illustrate how the vendor did not meet your expectations? If so, this could be grounds for receiving your deposit back.
- What are the consequences of firing this vendor? Will it impact other vendors? How much ‘makeup’ work do you have to do? Firing your wedding planner 3 months before the wedding will probably create more challenges than firing your DJ 6 months out. Especially if your wedding planner helped you book all of the other vendors.
Perhaps there is a way you can work it out and have a mature conversation about your frustrations and concerns with specific examples. Maybe you didn’t set expectations properly. Maybe there were miscommunications. Not all vendors are perfect and get caught up with other clients (although the good ones should know how to do manage and communicate well and be accountable). They make mistakes and perhaps you can resolve your issues and have your trust in them restored.
On the other hand, if you really don’t feel good about the relationship and have found other, better options, don’t be afraid to dump the bad seed.
- Send a clear email stating your desire to terminate your working relationship with details on why the vendor did not live up to your expectations. Keep it professional, brief and avoid the emotion and dramatics.
- Follow up with a hard copy letter.
- Depending on your contract, you may not be able to get your deposit back, but it can’t hurt to ask, especially if you have a compelling argument. Most deposits are nonrefundable, but even if you get a portion of it back, that’s a good thing!